Refund Policy

Last Updated: February 17, 2026

24-Hour Technical Guarantee

If the file we fixed is technically rejected again by the same government portal within 24 hours of purchase, we will issue a full refund. No questions asked.

1. Eligibility for Refund

To qualify for a refund, your situation must meet the following criteria:

You purchased a repair service (Single, Batch, or Pro).
The fixed file was rejected by the portal with a technical error (e.g., "File Corrupted," "Security Validation Failed").
You requested the refund within 24 hours of the original transaction.

2. Non-Refundable Scenarios

We cannot offer refunds for issues unrelated to the technical structure of the PDF file:

Content Rejection: Your visa/application was denied due to missing information, ineligibility, or incorrect answers.
Wrong File: You uploaded the wrong document to our tool.
User Error: You accidentally deleted the fixed file or forgot to download it (re-download is available for free).

3. How to Request a Refund

To initiate a refund, please email our support team with your Order ID (found in your receipt email from Lemon Squeezy).

Email:

[email protected]

Subject: Refund Request - Order #12345

4. Processing Time

Once approved, refunds are processed immediately by our system. However, it may take 5-10 business days for the funds to appear on your credit card or bank statement, depending on your bank's processing times.